About Us

 At ProfectusCX Consulting Advisory, we began as a boutique consulting firm with a bold ambition: to elevate how companies deliver customer experience and drive operational growth through smarter strategy. Founded by Don Berryman, a veteran in the CX industry with over 30 years of experience, including 15 years as a C-level global executive, ProfectusCX was built on deep operational insight, strategic clarity, and a relentless focus on results.

Don’s leadership journey spans Fortune 500 enterprises, transformational growth stories, and complex global service operations. That foundation shaped our approach: combining executive-level perspective with hands-on execution to help businesses not only navigate change, but lead it.

Today, ProfectusCX partners with organizations across industries to solve critical business challenges in Customer Experience, Private Equity Advisory, M&A, and Strategic Marketing. From optimizing contact centers to preparing portfolio companies for exit, our team delivers value at every growth stage.

We’re proud to have supported ambitious leaders and fast-moving teams around the world in building stronger customer relationships, unlocking operational efficiencies, and creating long-term enterprise value.

At our core, we believe in practical strategy, data-informed decisions, and partnerships built on trust. And as we continue to grow, our mission remains clear: help businesses perform better, scale smarter, and deliver exceptional customer outcomes.